Information we collect
- Contact details: name, phone number, email address and property address
- Job information: description of the loss, photos and videos of the property, moisture readings, contents inventories and job reports
- Insurance information: carrier name, policy and claim numbers, adjuster contact details and correspondence related to your claim
- Website data: information you submit through our contact form, and basic technical data such as IP address and browser type used for security and spam prevention
How we use it
- To respond to your request, schedule inspections and perform the work
- To document the loss and communicate with your insurance carrier, adjuster, property manager or building, as you authorize
- To invoice and collect payment
- To protect our website from abuse and spam
- To meet legal, tax and recordkeeping obligations
We do not sell your personal information, and we do not use it for third-party advertising.
When we share information
We share information only as needed to provide the service: with your insurance carrier and adjuster, with property managers or boards when you authorize it, with licensed subcontractors working on your project, and with service providers who support our business (for example, email and hosting) under confidentiality obligations. We may disclose information when required by law.
How long we keep it
Job files, photos and moisture logs are kept for as long as reasonably necessary to support your project, warranty questions and insurance claims, and to meet legal requirements. Messages submitted through the website that do not lead to a project are deleted periodically.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so please avoid sending sensitive financial information through the website form.
Your choices and rights
You may ask to access, correct or delete personal information we hold about you, subject to legal and claim-related retention needs. California residents may have additional rights under the California Consumer Privacy Act, where applicable. To make a request, contact us using the details below.
Contact
New York office: 121 Dupont St, Plainview, NY 11803 · (917) 915-6118 · [email protected]
Los Angeles office: 4195 Chino Hills Pkwy #97, Chino Hills, CA 91709 · (855) 662-6753 · [email protected]
Changes to this policy
We may update this policy from time to time. The effective date at the top of the page shows when it was last revised.