New York Water Damage RestorationFlood · Fire & Smoke · Mold · Pipe & Roof Leaks
Blue Arrow Restoration returns homes and businesses to their pre-loss condition after water, fire and mold damage. One call brings a trained crew, thermal-imaging moisture mapping, commercial drying equipment and a documented file your insurance carrier can approve — on Long Island, across New York City and, from our second office, throughout Greater Los Angeles.
- IICRC S500 drying standard
- Direct insurance billing
- Offices in NY & CA
What happened at your property?
Choose the closest situation to see what to do next. If water is still running, shut off the main valve first, then call.
(917) 915-6118 Safety steps before we arrive
We don’t just remove the water. We return the home to how it was.
Blue Arrow Restoration & Development Corp. provides emergency water and fire damage services for homeowners and businesses: water extraction and structural drying, fire and smoke restoration, mold remediation and sewage cleanup. Our technicians are trained through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and follow the IICRC S500 standard for professional water damage restoration.
Carpet, drywall, subfloors and framing are porous. A surface that feels dry can still hold enough moisture to grow mold and warp flooring weeks later. We clean, disinfect and deodorize, then verify temperature, humidity and material moisture content until every affected area reaches its dry standard — equipment stays until the readings say it can go.
- Water, fire, mold, sewage, pipe and roof leaks — one team manages the whole job
- Photo logs, daily moisture readings and job reports that adjusters accept
- Direct billing to your insurance carrier, so you are not fronting the cost
Complete property damage restoration
From the first emergency hour to the final coat of paint — and because a wet wall will get wet again if the source isn’t fixed, we also repair leaking pipes and roofs.
Water Damage Restoration
Upstairs leaks, soaked floors, wet walls: extraction, moisture mapping, structural drying and antimicrobial treatment until readings hit the dry standard.
Learn more
Pipe Leak Repair
Dripping supply lines, weeping joints, heating pipe and water heater leaks: we pinpoint the leak, repair it and dry the damage in the same visit.
Learn more
Roof Leak Repair
Broken shingles or tile, failed flashing, clogged gutters and ice dams: emergency tarping, lasting repairs and drying of the ceilings below.
Learn more
Burst Pipe Emergency
Frozen or failed pipes: shut-off guidance, extraction, removal of saturated materials and fast drying to stop secondary damage and mold.
Learn more
Flood Cleanup
Storm water in the basement or seeping under doors: pump-out, removal of wet carpet and drywall, drying and mold prevention.
Learn more
Sewage Cleanup
Toilet, floor drain and sewer backups are Category 3 black water: protective removal, disinfection and deodorization that keep your family safe.
Learn more
Fire & Smoke Damage
Board-up, soot and smoke residue removal, drying of firefighting water, air cleaning and odor control, with full insurance documentation.
Learn more
Mold Remediation
Find the moisture source, contain under negative air, remove contaminated materials with HEPA methods and dry to keep it from coming back.
Learn more
Smoke & Odor Removal
Smoke, mildew, sewage and pet odors: remove the source, then treat with thermal fogging, HEPA air scrubbing and sealing.
Learn moreThe equipment decides whether water is still hiding in your walls
Detection technology and drying science have moved fast in recent decades. We use them to return your property to pre-loss condition faster and more reliably — not by what “looks dry,” but by what the instruments read.
- Moisture detection and mapping: thermal imaging cameras see moisture behind walls, ceilings and floors; meters measure how far saturation has spread
- Extraction: submersible and gas-powered pumps for standing water, truck-mount and portable extractors for carpet and floors
- Drying: high-velocity air movers speed evaporation while low-grain refrigerant dehumidifiers pull that moisture out of the air before floors and cabinetry swell
- Deodorizing and disinfecting: HEPA air scrubbers, thermal foggers and EPA-registered antimicrobials that suppress bacteria, fungi and mold
From first call to full restoration, every step documented
The worst part of a loss is not knowing what happens next. We break the job into clear stages so you always know where things stand — and so does your adjuster.
Emergency Call
We talk you through shutting off water and power safely, log the details and dispatch a crew.
Assessment
Moisture mapping, water category, photos and a clear plan explained on site.
Mitigation
Stop the source, extract water, protect contents and remove what can’t be saved.
Drying
Air movers and dehumidifiers placed by calculation; readings logged every day.
Restore & Close
Verified dry, rebuilt and documented — then we help close the claim.
Our offices
Call the office closest to the property. Both lines are answered 24 hours a day.
Plainview, New York
121 Dupont StPlainview, NY 11803 (917) 915-6118 [email protected]
Chino Hills, California
4195 Chino Hills Pkwy #97Chino Hills, CA 91709 (855) 662-6753 [email protected]
Inside our projects
How equipment is placed, how furniture and instruments are protected, how containment goes up — the job site says more than any brochure.
We build the claim file while we work
Almost every home in the United States is insured, yet few owners know how their policy actually responds. After a leak or fire, adjusters focus on three things: the cause, the extent of the damage and the record of what was done. Blue Arrow documents all three from the first hour on site and can bill your carrier directly.
- Before, during and after photos with daily moisture readings
- Itemized lists of removed materials and damaged contents
- On-site meetings with your adjuster to explain why each step was necessary
- Direct billing to the carrier, so you are not paying out of pocket and waiting
Long Island, New York City and Greater Los Angeles
Long Island colonials, Queens two-family homes, Brooklyn brownstones, Manhattan co-ops, and Southern California slab-on-grade homes — each fails in its own way, and we know how.
What every homeowner should know
Much of the damage we see isn’t caused by the disaster itself, but by what happened in the hours after it.
What to do in the first 24 hours after water damage
Shut-off, power, photos, contents, insurance — a nine-step checklist that keeps a leak from becoming a renovation.
Read the guide
Slab leaks in Southern California: signs, causes and fixes
Warm floors, a running meter and cracked tile can mean a leak under the concrete. Here’s how it’s found and fixed.
Read the guide
Does homeowners insurance cover water damage?
Sudden bursts are usually covered; slow seepage and sewer backups often are not. The details that decide your claim.
Read the guideQuestions we hear most
Where are Blue Arrow Restoration’s offices and which areas do you serve?
Our New York office is at 121 Dupont St, Plainview, NY 11803, serving Nassau and Suffolk County and all five New York City boroughs — call (917) 915-6118. Our California office is at 4195 Chino Hills Pkwy #97, Chino Hills, CA 91709, serving Los Angeles County, the Inland Empire and Orange County — call (855) 662-6753.
Will someone really answer if my pipe bursts in the middle of the night?
Yes. Both lines are answered 24 hours a day, seven days a week, including holidays. We’ll first walk you through shutting off the main water valve and cutting power to affected areas, then dispatch a crew based on your location and the situation.
How long does it take to dry a house after water damage?
Most residential clean-water losses reach their dry standard in about three to five days after equipment is set, but the real answer depends on how long materials were wet, what they are made of (solid hardwood, concrete and drywall behave very differently) and the weather. We take readings every day and remove equipment only when the numbers confirm the job is dry.
Do you also repair the leaking pipe or roof?
Yes. If the source isn’t fixed, the best drying job will just get wet again. We can locate and repair leaking pipe sections, heating lines and water heater connections, or repair shingles, tile, flashing and gutters, and restore the water damage at the same time. Work that requires a licensed trade or a permit is performed by appropriately licensed professionals under local code.
Can my insurance company pay you directly?
Yes. With your authorization, Blue Arrow bills your insurance carrier directly and provides photos, moisture logs and job reports. Coverage and payment amounts are ultimately determined by your policy and your carrier’s review, and your deductible remains your responsibility.
I found mold in a corner. Can I just wipe it with bleach?
We don’t recommend it. Bleach lightens the surface stain but doesn’t reach mold growing inside porous materials, and scrubbing or blowing fans on it spreads spores to other rooms. Keep the area dry, leave it undisturbed and have a professional identify the moisture source and the extent of growth first.
Water, fire and mold don’t wait. Neither do we.
Every hour of standing water raises the cost of the repair. Call the office nearest you — a coordinator answers around the clock, dispatches a crew and can bill your insurance carrier directly.