24/7 emergency water & fire damage response

What you can do before we arrive

Water: burst pipe, leak or flood

1. Shut off the main water valve, or the fixture’s own shut-off.
2. Turn off power to affected rooms at the breaker panel if you can reach it from a dry spot.
3. Photograph and video the damage and the source.
4. Move electronics, documents, rugs and valuables to a dry area; lift furniture onto blocks or foil.
5. Mop or blot small amounts of standing water; don’t use a household vacuum.
6. Don’t turn on ceiling fixtures under a wet ceiling, and stay out from under sagging drywall.

Sewage backup

1. Stop using water throughout the house.
2. Keep children and pets out; don’t touch the water without gloves and boots.
3. Turn off HVAC if returns are in the affected area.

After a fire

1. Enter only when the fire department says it’s safe.
2. Don’t wipe soot or turn on appliances; open windows only if weather permits.
3. Remove pets, medications, documents and irreplaceable items if it’s safe to do so.

What happens when we arrive

1. Safety walk-through: electrical, structural and contamination hazards.
2. Stop the source: isolate the leak, cap the pipe or tarp the roof.
3. Document: photos, moisture readings and notes that start your claim file.
4. Extract and protect: remove standing water, protect contents, block furniture.
5. Start drying: air movers, dehumidifiers and air scrubbers placed by calculation.
6. Explain the plan: what comes next, how long it should take and what we need from you.

Emergency service FAQ